instruction about the legal right of withdrawal
You have the right to withdraw from a contract concluded with us (the purchase of goods via our online shop herrmanns-manufaktur.com) within 14 days without giving reasons.
The withdrawal period is 14 days
from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods;
in the case of a contract for several goods which you have ordered as part of a single order and which are delivered separately, from the day on which you or a third party named by you who is not the carrier has taken possession of the last goods; or
in the case of a contract for the delivery of goods in several partial consignments or pieces, from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last partial consignment or the last piece.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from the contract by means of a clear declaration (e.g. a letter sent by post, fax or e-mail). You can use the model withdrawal form for this purpose, which is, however, not mandatory.
Your declaration of withdrawal is to be sent to:
(see sample withdrawal form)
In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of withdrawal: If you withdraw from a contract concluded with us, we must reimburse all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within 14 days from the day on which we received the notification of your withdrawal from the contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you. We will not charge you any fee for the repayment.
We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us without delay and in any case no later than 14 days from the day on which you notify us of your withdrawal from the contract. The deadline shall be deemed to have been met if you send off the goods before the expiry of the fourteen-day period.
The return of the goods is to be sent to:
You shall bear the direct costs of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to handling that is not necessary for checking the condition, properties and functioning of the goods.
Exceptions to the right of withdrawal: You do not have the right to withdraw from contracts concerning
Goods that are manufactured according to customer specifications or are clearly tailored to personal needs;
Goods that can spoil quickly or whose expiry date would be quickly exceeded;
Goods that are delivered sealed and are not suitable for return for reasons of health protection or hygiene, provided that their seal has been removed after delivery;
Goods which, due to their nature, have been inseparably mixed with other goods after delivery;
Apart from the legal right of withdrawal (point 6.), the exchange of goods that are free of defects and have been sent correctly in terms of type and scope is excluded.
Sample cancellation form
(If you wish to cancel the contract, please complete and return this form).
- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
- Ordered on (*)/received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of consumer(s) (only in case of paper communication)
(*) Delete where inapplicable.